18th August 2017
Pilot Delivered February, 2018
Expected Production Environment delivery is early April 2018 (pending ASRB)
Cognitive services are a viable tool set to replace low value tasks with automation. Many Finance 1st level support tasks fall into this category.
A proof of concept was developed by Finance, ICT Tech Lab, and 3rd party vendors (Ignia & Microsoft) to use Oracle PeopleSoft Accounts Payable data to explore the detail available through a bot. Customer facing use cases were defined through a series of stakeholder engagement workshops, led by Microsoft and Ignia, with participation from Finance, TechLab and Faculty users. The primary use cases identified during these workshops extended to the following functions exclusively:
The bot was written by Ignia and the platform was deployed under the TechLab’s testing environment. The bot was deployed via the Microsoft Teams channel
To productionize the proof of concept and provide an interface within MS Teams and the Intranet, additional code for a web front end was developed.
Note: this is the first of many planned chat-bot solutions with similar functionality currently planned for the Library, Sydney Student, ICT, HR and other parts of Operations.
C#, Azure, Peoplesoft, Luis.ai, QnAmaker.ai
The bot is currently deployed in teams. If you have a University UniKey you can search for the following token key to talk to the Dev bot: 65dd2fd6-7457-42bf-8edc-d55d6c977401